Adbox Legal
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Safety & help

Help

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I can’t sign in

  • The sign-in screen shows the method you used last on that phone, for example "You last signed in with Google".
  • Forgot your password? Tap Forgot password on the sign-in screen and we email you a reset link.
  • If you signed up with Google, Apple or Facebook, use the same button. Once you are in, link the others under Settings › Account › Connected accounts so this does not happen again.
  • Still stuck? Email [SUPPORT EMAIL] from the address on your account.

Verifying my email

Settings › Security & privacy shows whether your email is verified. Tap Verify and enter the code we email you. A verified email is how you recover your account.

Posting

  • Tap + to post text, up to ten photos, or a video up to 10 minutes.
  • A video filmed upright and 90 seconds or shorter also appears in Shorts.
  • You can keep using Adbox while your post uploads. If it fails, tap Try again on the upload card.
  • Glances are photos or clips up to 30 seconds that disappear after 24 hours.

Gold bars

  • Gold is bought on the Gold page with Mobile Money or card through Paystack, and spent on ads.
  • Gold appears once Paystack confirms the payment. That is usually immediate, but can take a few minutes.
  • Gold cannot be cashed out or transferred.
  • Charged but no gold after an hour? Email [SUPPORT EMAIL] with the Paystack reference from your receipt.

Ads

  • Create an ad from + › Ads, or from Profile › Ads.
  • Profile › Ads shows each campaign’s reach, views and clicks.
  • Stopping a campaign returns its unspent gold to your wallet.
  • Read why you see ads in Ad choices.

Messages

  • Messages from people you don’t follow wait in Requests until you accept them.
  • You can edit a message for 15 minutes, and delete it for everyone for 24 hours.
  • A message that fails to send stays with a Try again button and sends itself when you are back online.

My account and data

  • Download your data: Settings › Security & privacy › Request your data. Ready within 14 days.
  • Take a break: Settings › Account › Disable account. Sign in again to come back.
  • Delete your account: Settings › Account › Delete account. It is erased after 30 days; gold in your wallet is lost. Delete from the web.

Contact us

  1. In the app: Settings › Help & legal › Suggestions & feedback, which sends us your app version too.
  2. Email: [SUPPORT EMAIL]
  3. Safety concern: [SAFETY EMAIL], or see the Safety centre.